FAQ

Can I test it out before I purchase?

We do not offer any free trials or free demos for this product. Instead we offer a 30-Day money back guarantee. If you purchase this product and feel like it wasn’t worth the money, simply return it.



How do I receive my product?

As soon as you successfully purchase this product you will receive an order confirmation email with all order details as well as link to download this product. Additionally you can visit your account settings on our website.



What payment methods are accepted?

All major credit cards like Visa, Mastercard, Discover, American Express and more can be used. We process our credit card payments using Stripe, all payments are encrypted and secured. We do not store your sensitive information.
You can also pay with PayPal.



Why didn't I get an order email?

All of our order emails are automated emails which sometimes get falsely flagged as spam. If you can’t find anything in your inbox check your ads, spam and junk folder. Once you find it make sure to mark it as non-spam to prevent future emails from ending up there. If you still can't find it, reach out to us via email or use the live chat on the site. We will make sure you get your downloads ASAP.



Are the sounds royalty free?

Yes, everything is always 100% royalty free. That means you can use any content from our products in commercial releases. If you make a hit song with one of our loops, presets, or samples, you don't have to pay us a dime. In fact, we hope that happens. And when you do make a hit song with one of our packs, we would love it if you let us know and share the track with us :)



Which DAW do I need?

In order to use the Samples & Loops you will need any DAW that is able to load .wav files.
In order to use the Project Files you will need FL Studio version 20 (or higher), Logic Pro X version 10.4 (or higher) or Ableton Live version 10 (or higher).



Can I get a refund?

If for whatever reason you are not 100% satisfied with this product you can either get a refund or exchange it out for another product.
To request a refund or exchange, contact us at info@echosoundworks.com Make sure to include your order number in the email.



*If you have a question that we didn't answer, feel free to Contact Us and we will be in touch shortly.*